Effective Date: 10/10/2024
1. Introduction
Paradigm Health (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.myparadigmhealth.com/, use our mobile application, or engage with our services. By accessing our website or using our services, you consent to the practices described in this policy.
Health-related information, as necessary for care coordination, billing, or other operational purposes (e.g., when scheduling appointments or communicating with care providers). All health-related information is protected under HIPAA, and further details can be found in our HIPAA Statement. https://www.myparadigmhealth.com/hipaa/
2. Information We Collect
We collect information in several ways.
2.1 Personal Information
When you use our services or interact with us, we may ask for personal information, including but not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (credit/debit card details, billing address)
- Account username and password
2.2 Usage Data
We collect information about how you interact with our website and services, which may include:
- IP address
- Browser type and version
- Time zone setting
- Pages you visit on our website
- Time and date of your visits
- Time spent on those pages
- Referring to website addresses
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you and collect data about your preferences. You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our site. Please note that we do not track health-related information through cookies or other tracking technologies in compliance with HIPAA regulations.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide and maintain our services: Ensuring functionality and improving user experience.
- To communicate with you: Sending updates, newsletters, marketing materials, and responding to inquiries.
- To process transactions: Handling payments and fulfilling orders.
- To personalize your experience: Tailoring content and recommendations based on your preferences.
- To analyze data: Understanding how users engage with our services to improve offerings.
- To detect fraud and ensure security: Protecting our services and users from unauthorized activities.
- To comply with legal and regulatory obligations: This includes adherence to healthcare laws and regulations, such as HIPAA, governing the protection and confidentiality of health-related information.
4. Disclosure of Your Information
We may share your information in the following circumstances:
4.1 With Service Providers
We may share your information with third-party vendors who assist us in operating our services, such as payment processors, analytics providers, and email service providers. These partners are bound by confidentiality agreements and are only allowed to use your information as necessary to provide their services. Health-related information is shared only with providers or entities authorized under HIPAA regulations.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agencies). Any disclosures involving health-related information will comply with HIPAA and other applicable healthcare privacy laws.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. Any health-related information will continue to be protected under HIPAA.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. Any health-related information is protected under HIPAA, and additional security measures specific to health information are outlined in our HIPAA Statement. https://www.myparadigmhealth.com/hipaa/
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You can request copies of your personal data.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data under certain conditions.
- Right to Object: You can object to our processing of your personal data under certain conditions.
- Right to Data Portability: You can request the transfer of your data to another organization or directly to you, under certain conditions.
For rights related to health-related information, please refer to our HIPAA Statement. https://www.myparadigmhealth.com/hipaa/
To exercise these rights, please contact us (317) 735-6001.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Paradigm Health
8904 Bash Street, Suite B, Indianapolis, Indiana, United States, 46256
(317)735-6001